Key tasks you should review at least once a year in your business

In day-to-day operations, it’s easy to focus only on what’s urgent: serving customers, managing orders, or solving immediate issues. However, many problems don’t appear overnight — they build up over time due to tasks that are never reviewed. Taking time once a year to assess key areas can make the difference between constantly putting out fires and working with greater control and peace of mind.

💰 1. Pricing and margin review

Costs change, but prices often stay the same for years. Reviewing prices and margins helps identify products or dishes that are no longer profitable. It’s not always about increasing prices, but about adjusting and balancing to protect your margins without losing competitiveness.

📦 2. Stock and expiry control

An annual review helps uncover waste, over-ordering or forgotten products. Analysing how stock moves in and out allows you to reduce losses, improve organisation and optimise available space.

⚙️ 3. Internal workflows

Over time, many processes become improvised and everyone ends up working their own way. Reviewing them helps detect unnecessary steps, repeated mistakes and opportunities to work in a more organised and efficient way, saving time and effort for the team.

👥 4. Customer service and experience

Customer expectations evolve. Reviewing waiting times, complaint handling and overall service helps identify small details that strongly influence how your business is perceived and how customers are retained.

💻 5. Tools and technology

It’s not about changing systems, but checking whether your current tools still support your daily operations. Very often, there are features that go unused or processes kept only out of habit that could be simplified.

📋 6. Regulatory compliance

Regulations change and aren’t always reviewed in time. An annual check of invoicing, records and legal obligations helps you anticipate changes and avoid future issues.

✅ A review that makes a difference

You don’t need to do everything at once or make it complicated. A well-planned annual review helps you spot problems, improve organisation and make better decisions. Turning this into a habit is a simple way to protect the long-term health of your business.